Vodafone Idea on Wednesday introduced that it had accomplished the migration course of for all Idea Nirvana postpaid subscribers and introduced them beneath the Vodafone Red model. The change that was initially introduced again in February, is aimed to supply a unified expertise to each Vodafone and Idea postpaid subscribers within the nation. Vodafone Idea kicked off the migration in Mumbai, although it was rolled out in circles together with Gujarat, Bihar, Himachal Pradesh, and Haryana within the first section in May. It is touted to be one of the largest and quickest migrations within the telecom area.
As a outcome of the migration, Vodafone Idea will be capable to present a unified buyer expertise to each Vodafone and Idea postpaid subscribers via self-service channels. Existing clients on Idea Nirvana postpaid plans will now not be required to undergo a separate onboarding and repair course of. The telco has, as a substitute, migrated them seamlessly to Vodafone Red plans. They will even be capable to avail the Red Family subscription and entry to the Vodafone Play service.
Vodafone Idea additionally highlighted that the transition from Idea Nirvana to Vodafone Red would allow subscribers to obtain well timed notification and alerts for any over utilization. Customer service via Vodafone name centres can be touted to obtain some enhancements as the decision centre brokers will be capable to obtain a 360-degree view on buyer data, interactions, and repair profiles. This merely implies that Vodafone Red clients will be capable to get the shopper information of all Idea postpaid subscribers via the most recent transfer.
“The consolidation of Vodafone and Idea postpaid customers is a major step towards our vision of one company, one network,” stated Vishant Vora, Chief Technology Officer, Vodafone Idea, in an announcement. “It enables us to provide enhanced customer experience to our postpaid users.”
Vodafone Idea stated that it had already built-in Idea community in 92 % of the districts it serves, taking the built-in circles to 18. Also, the operator has deployed applied sciences similar to M-MIMO, Hybrid Cloud, and OpenRAN to reinforce community capacities and enhance 4G protection.
The Idea Cellular website has started taking its postpaid clients to the Vodafone Red plans itemizing out there on the Vodafone website. It can be vital to notice that each Idea Nirvana and Vodafone Red plans are providing an identical advantages for fairly a while.
Vodafone Idea announced the migration course of for Idea postpaid subscribers earlier this yr, although it was anticipated for the reason that completion of the merger of Vodafone and Idea Cellular in 2018 that was announced again in March 2017. It came in place throughout a complete of eight circles in May.
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